Shipping policy
This Shipping Policy explains how orders placed through artistryrackb.shop are processed, shipped, and delivered.
Our current shipping terms are:
Standard Shipping: FREE on all orders
Order Processing Time: 1–3 business days
Shipping Transit Time: 5–8 business days after shipment
Estimated Total Delivery Time: Approximately 6–11 business days from the date the order is successfully placed
For shipping inquiries, please contact:
Email: info@artistryrackb.shop
1. Free Standard Shipping
artistryrackb.shop provides:
FREE STANDARD SHIPPING ON ALL ORDERS
There is no standard shipping charge for orders placed through artistryrackb.shop under our current shipping arrangement.
Where an optional expedited or other delivery service is offered, any applicable additional charge will be clearly displayed before purchase.
2. Order Processing Time
Our standard order processing time is 1–3 business days.
Before an order is shipped, it may undergo:
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Payment authorization;
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Fraud screening;
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Order verification;
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Inventory confirmation;
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Product preparation;
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Packaging; and
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Shipping-label generation.
Processing time begins after the order has been successfully placed and the required payment authorization or verification has been completed.
In some circumstances, additional verification may be required before an order can be processed.
3. Estimated Shipping Transit Time
After an order has been processed and shipped, the standard shipping transit time is generally 5–8 business days.
Shipping transit time begins when the package is transferred to the applicable shipping carrier.
Transit times are estimates rather than guaranteed delivery dates and may vary depending on the destination, carrier operations, weather, seasonal volume, and other circumstances outside our reasonable control.
4. Estimated Total Delivery Time
The estimated total delivery time for standard shipping is:
Approximately 6–11 business days from the date the order is successfully placed.
This estimate consists of:
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1–3 business days for order processing; plus
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5–8 business days for shipping transit after dispatch.
Unless a different timeframe is expressly stated for a particular product or order before purchase, customers should generally expect standard delivery within approximately 6–11 business days.
Delivery estimates are not guaranteed delivery dates.
5. Business Days and Holidays
For purposes of this Shipping Policy, business days generally exclude:
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Saturdays;
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Sundays; and
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U.S. federal holidays.
Carrier, warehouse, or fulfillment operations may be reduced or unavailable during weekends, federal holidays, or other non-working periods.
Such periods may affect processing or tracking updates.
6. Order Confirmation
After an order is submitted, customers may receive an electronic order confirmation.
Customers should review the confirmation and promptly verify:
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Name;
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Email address;
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Products;
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Product options;
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Quantity;
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Delivery address; and
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Other order information.
If you identify an error, please contact:
as soon as possible.
7. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
The address should contain all information reasonably required for successful delivery, which may include:
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Recipient name;
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Building or house number;
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Street;
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Apartment, suite, or unit information;
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City;
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State;
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ZIP code; and
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Any other delivery information reasonably required by the carrier.
Incomplete or inaccurate address information may result in delivery delays, failed delivery, or return of the package.
8. Changing a Delivery Address
If you need to change the delivery address, contact:
as soon as possible after placing your order.
We will make reasonable efforts to assist with an address change before fulfillment or shipment.
However, address changes cannot be guaranteed once fulfillment or shipment has begun.
If a package has already been transferred to a carrier, the ability to redirect or intercept the package may depend on the carrier and shipment status.
9. Dispatch and Shipping Confirmation
Once an order has been processed, prepared, and transferred to the applicable shipping carrier, a shipping or dispatch confirmation may be provided.
Where tracking is available, tracking information may be included in the shipping confirmation.
The date a package is physically transferred to the carrier marks the beginning of the standard shipping transit period.
10. Tracking Information
Tracking information may take some time to become active after a carrier receives a package.
A temporary lack of tracking updates does not necessarily mean that a shipment has been lost.
Customers should allow reasonable time for the carrier's tracking system to register and update the shipment.
If tracking information remains unavailable or appears abnormal beyond a reasonable period, customers may contact:
11. Shipping Carriers
We may use different postal, courier, and logistics providers depending on factors including:
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Delivery destination;
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Fulfillment location;
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Parcel size;
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Product characteristics;
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Carrier capacity; and
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Operational availability.
A specific carrier is not guaranteed unless expressly stated before purchase.
12. Multiple Packages
An order may occasionally be divided into multiple packages.
In such circumstances:
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Packages may have different tracking numbers;
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Packages may be dispatched separately; and
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Packages may arrive on different dates.
Receiving only part of a multi-package order does not necessarily mean that the remaining products are missing.
Customers should review all available tracking information before reporting a package as missing.
13. Delivery Delays
Although our normal estimated total delivery time is approximately 6–11 business days, delivery may occasionally be affected by circumstances including:
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Severe weather;
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Transportation disruption;
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High shipping volumes;
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Seasonal congestion;
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Carrier delays;
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Public holidays;
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Industrial action;
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Security inspections;
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Incorrect or incomplete address information;
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Remote-location delivery;
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Natural disasters; or
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Other circumstances outside our reasonable operational control.
Delivery estimates are therefore not guaranteed dates.
However, we will make reasonable efforts to monitor significant delays and assist customers with affected shipments.
14. Significantly Delayed Orders
If we determine that an order cannot be shipped within the promised processing timeframe, we will provide appropriate notice to the customer as required by applicable law.
Where required, the customer will be given an opportunity to:
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Consent to a reasonable shipping delay; or
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Cancel the affected unshipped merchandise and receive an applicable refund.
If we determine that an order cannot be fulfilled, we may cancel the affected unshipped merchandise and provide the applicable refund.
Any refund required for an unshipped order or merchandise due to a legally applicable cancellation right will be handled in accordance with applicable law.
15. Failed Delivery Attempts
If delivery cannot be completed because nobody is available to receive a package, the carrier may:
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Attempt another delivery;
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Leave delivery instructions;
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Leave the package in an appropriate location where permitted;
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Transfer the package to a collection location; or
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Take another reasonable delivery step.
Customers should follow legitimate carrier instructions where reasonably necessary to complete delivery.
16. Incorrect or Incomplete Address
If you realize that an incorrect or incomplete address was provided, contact:
immediately.
We cannot guarantee interception, redirection, or address correction after a package has been dispatched.
If an order is returned because of materially incorrect or incomplete information supplied by the customer, we will review the circumstances and applicable consumer rights before determining the appropriate solution.
17. Lost Packages
If tracking information or other available information suggests that a package may have been lost, contact:
Please provide your order number and any relevant tracking information.
We may:
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Review the tracking history;
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Review fulfillment records;
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Contact the shipping provider;
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Investigate the shipment; and
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Determine an appropriate resolution based on the circumstances.
Customers are not required to resolve disputes between artistryrackb.shop and a shipping provider before exercising applicable rights against the seller.
18. Packages Marked Delivered but Not Received
If tracking indicates that a package has been delivered but you cannot locate it, please first:
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Check the delivery location carefully;
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Check around doors, entrances, mail areas, and other safe locations;
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Check with household members;
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Check with neighbors where appropriate;
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Review any carrier delivery photograph or notification; and
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Contact the carrier where appropriate.
If the package remains missing, contact:
We will review the available information and determine the appropriate next steps.
19. Damaged Deliveries
If a product arrives damaged, please contact:
as soon as reasonably practicable.
Please include:
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Your order number;
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A description of the damage; and
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Photographs or videos showing the damage where reasonably available.
We may request additional information or photographs to help assess the condition of the shipment and determine an appropriate resolution.
Nothing in this reporting process is intended to limit any applicable consumer rights or remedies concerning damaged or defective products.
20. Refused or Unclaimed Packages
Customers who wish to cancel an order should normally contact us and follow the applicable cancellation or return procedure rather than intentionally refusing delivery, unless otherwise instructed.
If a package is refused, abandoned, or not collected for reasons unrelated to an error by artistryrackb.shop or the carrier, we will review the circumstances before determining the appropriate resolution.
Any lawful and reasonable costs directly caused by a customer's refusal or failure to collect a package may be considered when determining the appropriate resolution for a voluntary cancellation or return, subject to applicable law.
If a package was refused, returned, or undelivered because of an error by artistryrackb.shop or the carrier, the circumstances will be reviewed separately.
21. Order Cancellation Before Shipment
Customers wishing to cancel an order should contact:
as soon as possible.
We will make reasonable efforts to accommodate cancellation requests received before fulfillment or shipment.
However, cancellation
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