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Shipping policy
This Shipping Policy explains how orders placed through artistryrackb.shop are processed, shipped and delivered.
Our current shipping terms are:
Standard Shipping: FREE on all orders
Estimated Delivery Time: 15–20 calendar days
For shipping enquiries, contact:
Free Standard Shipping
artistryrackb.shop provides:
FREE STANDARD SHIPPING ON ALL ORDERS
There is no standard delivery charge under our current shipping arrangement.
Where an additional optional delivery service is ever offered, any additional price will be displayed before purchase.
Estimated Delivery Time
Our normal estimated delivery timeframe is:
15–20 calendar days
The delivery timeframe begins according to the processing and dispatch circumstances applicable to the order.
Unless a different timeframe is expressly presented for a particular product or order before purchase, customers should expect standard delivery within approximately 15–20 calendar days.
UK online-selling guidance provides that goods generally must be delivered within 30 days unless another delivery period has been agreed with the customer.
Our stated 15–20 calendar day estimate communicates the normal agreed delivery expectation for orders from artistryrackb.shop.
Order Processing
Before dispatch, an order may undergo:
- Payment authorisation;
- Fraud screening;
- Order verification;
- Inventory confirmation;
- Product preparation;
- Packaging;
- Shipping-label generation; and
- Transfer to a carrier.
Weekends and Public Holidays
Carrier, warehouse or fulfilment operations may be reduced or unavailable during:
- Weekends;
- Bank holidays;
- Public holidays; or
- Other non-working periods.
This may affect processing or tracking updates.
Order Confirmation
After an order is submitted, customers may receive an electronic order confirmation.
Customers should check:
- Name;
- Email address;
- Products;
- Product options;
- Quantity;
- Delivery address; and
- Other order information.
Report errors promptly to:
Delivery Address
Customers must provide a complete and accurate delivery address.
The address should contain all information reasonably required for successful delivery.
Where applicable, this may include:
- Recipient name;
- Building number;
- Street;
- Apartment or unit information;
- Town or city;
- Postal code; and
- Country.
Changing an Address
If you need to change the delivery address, contact:
as soon as possible.
We will attempt to assist where operationally possible.
Address changes cannot be guaranteed after fulfilment or dispatch has begun.
Dispatch
Once an order has been prepared and transferred for delivery, a dispatch notification may be provided.
Where tracking is available, tracking information may be included.
Tracking
Tracking information can take time to update after the shipping provider receives a parcel.
A temporary delay in tracking updates does not necessarily indicate that the shipment is lost.
Carriers
We may use different postal, courier and logistics providers depending on:
- Delivery destination;
- Fulfilment location;
- Parcel size;
- Product characteristics;
- Carrier capacity; and
- Operational availability.
A specific carrier is not guaranteed unless expressly stated before purchase.
Multiple Packages
An order may occasionally be divided into multiple parcels.
In that situation:
- Parcels may have different tracking numbers;
- Parcels may be dispatched separately; and
- Parcels may arrive on different dates.
Receiving only part of a multi-parcel order does not necessarily mean that the remaining products are missing.
Delivery Delays
Although our normal estimate is 15–20 calendar days, delivery can occasionally be affected by circumstances such as:
- Severe weather;
- Transport disruption;
- High shipping volumes;
- Seasonal congestion;
- Carrier delays;
- Customs procedures where applicable;
- Public holidays;
- Industrial action;
- Security inspections;
- Incorrect address information;
- Remote-location delivery;
- Natural disasters; or
- Other circumstances outside reasonable operational control.
This section does not remove rights that a customer may have when goods are not delivered within the agreed or legally required period.
Late Orders
If your order has not arrived within the expected delivery timeframe, contact:
Please provide your order number.
We may:
- Review tracking information;
- Review fulfilment status;
- Contact the delivery provider;
- Investigate the shipment; and
- Determine an appropriate resolution.
Statutory Delivery Rights
UK law contains protections relating to delivery.
Government guidance states that goods should generally be delivered within 30 days unless a different delivery period has been agreed.
The Consumer Rights Act 2015 also contains statutory provisions relating to delivery of goods and agreed delivery periods.
Nothing in this Shipping Policy is intended to remove rights arising where an agreed or legally required delivery deadline is not met.
Failed Delivery Attempts
Where delivery cannot be completed because nobody is available to receive a parcel, a carrier may:
- Attempt another delivery;
- Leave delivery instructions;
- Send the parcel to a collection location; or
- Take another reasonable delivery step.
Customers should follow legitimate carrier instructions where reasonably necessary.
Incorrect Address
If you realise that an incorrect address was supplied, contact us immediately.
We cannot guarantee interception of a package that has already been dispatched.
Where an order is returned because of materially incorrect information supplied by a customer, we will review the circumstances and applicable consumer rights before determining the appropriate solution.
Lost Parcels
If tracking or other information suggests that a parcel may have been lost, contact:
We will investigate the shipment where reasonably possible.
Customers are not required to resolve contractual disputes between artistryrackb.shop and our shipping providers before exercising consumer rights that applicable law gives them against the seller.
Parcel Marked Delivered but Not Located
If tracking indicates that an order has been delivered but you cannot find it, please:
- Check the delivery location carefully;
- Check any safe location around the property;
- Check with household members;
- Check with neighbours where appropriate;
- Review any delivery photograph or carrier notification; and
- Contact us if the parcel remains missing.
We will review the available information.
Damaged Deliveries
If a product arrives damaged, please contact:
Include:
- Your order number;
- A description of the damage; and
- Photographs where reasonably available.
Your statutory rights concerning faulty or damaged goods are not restricted by this reporting process.
Refused Parcels
Customers wishing to cancel an order should normally follow the cancellation and return procedure rather than intentionally refusing delivery unless instructed otherwise.
For cancellation requests, contact:
Customs and Cross-Border Processing
Some orders may involve cross-border transportation depending on fulfilment arrangements.
Where customs procedures apply, shipments may be subject to customs processing or inspections.
Any mandatory charge that artistryrackb.shop is required to collect at checkout will be handled according to applicable law.
Risk During Delivery
Responsibility for goods during delivery is determined according to applicable consumer law.
Nothing in this Shipping Policy seeks to transfer risk to a UK consumer earlier than legally permitted.
Order Cancellation
Customers may have statutory cancellation rights for qualifying online purchases.
UK guidance generally provides a 14-day cancellation period after receipt of qualifying goods.
For full details, review our Return and Refund Policy.
Returns
Successful delivery does not remove any qualifying statutory right to cancel or any statutory remedy relating to faulty or non-conforming products.
Return requests should be directed to:
Customer Service
For questions regarding:
- Shipping;
- Tracking;
- Delivery;
- Lost parcels;
- Damaged parcels; or
- Delivery delays,
contact:
Changes to This Shipping Policy
We may update this Shipping Policy where reasonably necessary because of changes to:
- Carriers;
- Fulfilment arrangements;
- Shipping services;
- Operational practices; or
- Applicable legal requirements.
Changes will not retrospectively remove rights already applicable to an existing order.
- Choosing a selection results in a full page refresh.